Emergency Contact Information for U.S. Citizens

The Consular Section is located in the U.S. Embassy in Bayan, Block 13, on Masjed Al-Aqsa Street.  Services are available Sunday through Thursday (excluding American and Kuwaiti National Holidays), by appointment only, from 8.00am-4.30pm.

U.S. Citizens seeking to depart Afghanistan, or with inquiries about helping others to depart Afghanistan should please visit the website below for specific instructions: https://www.state.gov/afghanistan-inquiries/

For U.S. Citizens or evacuees from Afghanistan attempting to locate lost luggage, please visit: https://www.state.gov/lost-luggage/

For further assistance, please contact American Citizen Services at the following.  For a quicker response in non-emergency matters, we recommend contacting our office by email.

EMAIL: KuwaitACS@State.gov
PHONE: +965 2259-1001
FAX: 2259-1438

In the event of a true life or death emergency, such as an arrest, death, or victim of a crime, U.S. citizens may call +965-2259-1583 during business hours.   This number is not to be used for visa inquiries, appointment requests, or other non-emergency matters.  Please use the appropriate email address for all other inquiries.

After business hours, U.S. citizens in Kuwait with true emergencies should contact +965-2259-1001. The call will be directed to the Duty Officer.

The Office of Overseas Citizens Services (OCS) at the Department of State in Washington, D.C., is the point of contact for family members in the United States who are concerned about a U.S. citizen family member abroad.  You can reach OCS 24 hours a day by calling 1-888-407-4747 or 1-202-501-4444.